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SHIPPING POLICY

1. Shipping Destinations:

At The Sussex Hamper Company Ltd, we proudly offer shipping services exclusively to mainland UK and Ireland. Please note that additional shipping charges may apply for orders to be shipped to Ireland.

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2. Shipping Timelines:

We are dedicated to providing you with a swift and dependable shipping experience. Here's what you can expect regarding shipping timelines:

  • We typically ship all orders within 24 hours of receiving your order on business days (Monday to Friday), excluding weekends and bank holidays.

  • If your order is received over a weekend or on a bank holiday, it will be dispatched on the next working day.

  • Shipping time for orders to both mainland UK and Ireland typically ranges from 1 to 3 days. Please allow for this delivery window when placing your order. Delivery options are available at the checkout

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3. Shipping Methods:

All orders will be shipped using our carefully selected courier service, chosen to ensure the reliable and timely delivery of your hampers.

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4. Tracking Your Order:

We want to keep you well-informed about the status of your order throughout the shipping process:

  • Once your order has been shipped, you will receive an email notification containing your tracking details.

  • Alternatively, you can log into your account on our website to access your order's tracking information.

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5. Shipping Costs:

For orders shipped to mainland UK, shipping costs are included in the order total. However, please be aware that additional shipping charges may apply for orders shipped to Ireland. These charges will be calculated and displayed during the checkout process, allowing you to review them carefully before finalizing your purchase.

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6. Shipping Issues:

In the rare event that you encounter any issues with your shipment, such as a delayed delivery or damaged items, please do not hesitate to contact our dedicated customer support team as soon as possible. We are committed to working diligently to resolve any issues and ensure your utmost satisfaction.

 

7. Contact Us:

If you have any questions or concerns about our shipping policy or require information on the status of your order, please feel free to contact us at:

The Sussex Hamper Company Ltd info@thesussexhamper.com

Effective Date: 8/10/2023

 

By placing an order with us, you agree to adhere to the terms and conditions outlined in this Shipping Policy. Thank you for choosing The Sussex Hamper Company Ltd for your gift hamper needs, and we eagerly anticipate serving you with our delivery service, which typically takes between 1 to 3 days.

RETURN POLICY

At The Sussex Hamper Company Ltd, we are committed to ensuring your satisfaction with your purchase. We understand that sometimes, circumstances may require you to return a product. This Returns Policy outlines the procedures for returning products in compliance with UK law.

 

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

  • The return request is made within 30 days of the date of delivery.

  • The product is in its original condition, including all contents packaging, seals, and labels.

  • None of the contents of the hamper have been opened or consumed.

  • The product is unused, undamaged, and in a resalable condition.

 

2. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We will provide instructions on how to return the item, and we will replace it at no additional cost to you.

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3. Returns Procedure

If you meet the eligibility criteria for a return, please follow these steps:

  • Contact our customer support team at help@thesussexhamper.com to request a Return Authorisation (RA) number. This RA number is essential for processing your return.

  • Pack the product securely, ensuring it is in its original condition and packaging. Include any seals, labels, and packaging that came with the product.

  • Clearly label the package with the provided RA number and our return address.

  • Ship the package to our designated return address using a trackable shipping method. You are responsible for the return shipping costs.

 

4. Refunds

Upon receiving and inspecting the returned product to ensure it meets our eligibility criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 14 days for the refund to be processed.

 

5. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons. These include perishable goods, food items, and items with an expiration date. Please contact our customer support team for more information on specific product returns.

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6. Cancellation of Orders

If you wish to cancel your order before it has been shipped, please contact us as soon as possible. Once the order has been dispatched, our standard returns policy applies.

 

7. Contact Us

If you have any questions or concerns regarding our Returns Policy, the status of your return, or any other matter, please contact us at:

The Sussex Hamper Company Ltd  info@thesussexhamper.com

Effective Date: 8/10/2023

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By shopping with us, you agree to abide by the terms and conditions outlined in this Returns Policy. We appreciate your business and look forward to assisting you with any returns or concerns.

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PAYMENT METHOD

At The Sussex Hamper Company Ltd, we aim to ensure a convenient and secure shopping experience by accepting a range of payment methods, including Apple Pay, Google Pay, Visa, Mastercard, American Express (Amex), and Paypal. Your payment information is processed securely through encryption to protect your data. By making a purchase on our website, you authorise us to charge your selected payment method, and upon successful payment, you will receive an order confirmation email. If you encounter any payment issues or have concerns, our customer support team is here to assist you. Refunds for eligible returns will be processed in line with our Returns Policy, and all transactions are conducted in GBP. We appreciate your trust and look forward to providing you with a seamless shopping experience.

CONTACT US

BUSINESS HOURS

Mon - Fri: 9am - 5pm
 

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The Sussex Hamper Company is the trading name of The Sussex Hamper Company Ltd. Company Registration Number 14726724. All products may contain allergens and packaging ingredients should be checked by the customer prior to consumption. The Sussex Hamper Company, Corporate and Retail Gift Hampers.

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